Shipping policy

Delivery Coverage
AEGIS GENERAL TRADING - L.L.C - O.P.C currently delivers across all Emirates within the United Arab Emirates.

Processing Time
All orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time
Standard delivery typically takes 2 to 3 business days, depending on your location and order volume.

Shipping Fees
A flat shipping fee of 30 AED applies to all orders.

Order Tracking
Once your order has been shipped, you will receive a confirmation message with tracking details, allowing you to monitor your delivery status.

Delivery Conditions
Please ensure that the shipping address and contact details provided are accurate. AEGIS is not responsible for delays or failed deliveries due to incorrect or incomplete information.

Missed Deliveries
If a delivery attempt is unsuccessful, the courier may contact you to reschedule. Additional charges may apply in certain cases.

Delays
While we aim to deliver within the stated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or logistical issues. We appreciate your understanding in such situations.

Damaged or Lost Shipments
If your order arrives damaged or if you do not receive your package within the expected timeframe, please contact us as soon as possible. We will investigate and resolve the issue promptly.